It was wonderful to see so many of our clients at NIGA this year in Arizona. We also want to welcome our new clients, we are looking forward to working with you and making you number one is customer service! Your success is our success!
CIS attended the 3rd Annual Native Nations General Managers Conference as a Forum Partner February 22nd. An excellently organized event hosted by Justin O’Connor President of the NNE Group at the Rancho Bernardo Inn in San Diego. It was as always a positive experience in a wonderful setting.
The Slot Floor Monitor System (SFMS) was the clear best-of-class winner in a recent 90 day side by side trial of three Slot Floor Customer Service systems at the three casinos of the Gila River Gaming Enterprises in Phoenix, AZ.
These locations undertook an intensely detailed review during a three month period to evaluate the Systems from every perspective. CIS’ SFMS was the obvious choice, by far; the SFMS led in every category:
The Company (CIS Technology) as a Vendor
Ease of IT setup and preparation prior to onsite training
Onsite training around the clock – in the trenches with every team member, supervisor and shift manager
Vastly superior Reporting suite
Handheld capability with no limitations; fully integrated with the expansive desktop PC capability.
Variety of brand and model devices a property could choose to use
“Fluid and fluent” intuitive utilization by each level of team member and upper management, both on wireless devices and desktop PCs.
Add-on modular departmental feature sets available – a broad spectrum from which to choose
Wireless Handheld capable
Employee Status and Task Completion
Premium Player (for Player Development staff)
Patron Services Feature set
Facility wide usage – interdepartmental communications, event notification and reporting
Trial any module before having to decide to keep the product long term
Very strong ROI and very low long term cost of ownership
Free upgrades and enhancements
More than 90 top tier casinos nationwide creates a very collaborative enhancement environment
The SFMS is already in use by MGM locations such as Beau Rivage and Circus Reno. We are happy to show why we won the best-of-class, by far, in the Gila River head-to-head competition.
March 2015 – CIS Attends Native Nations’ – GM Exchange Conference at Talking Stick Resort in Scottsdale, AZ
The conference was attended by more than 40 management executives from Tribal owned casinos across the U.S. This was the second annual conference and CIS was very proud to show off the latest features and enhancements of the Slot Floor Monitor System to the conference attendees. Many of those executives in attendance already enjoy the SFMS at their respective properties and were happy to share information with ones that were looking into how the SFMS could help them.
It was great to meet with so many of our friends and associates at the 2014 G2E Convention in Las Vegas. We always look forward to G2E. It is our opportunity to meet with most of our customers in person and also meet many potential new clients at the same time. Ideally, this always works best when we have an existing customer chatting with us who can tell others how the SFMS has helped their property. It’s great to have so much enthusiasm and praise for our product from those who have used it and experienced the benefits first hand. It makes our job a lot easier to have such customers so willing to share their positive reaction with others. See more of what our customers are saying in the “testimonials” section.