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March 27, 2016

The Native Nations Gaming Conference in Arizona 2016

It was wonderful to see so many of our clients at NIGA this year in Arizona.  We also want to welcome our new clients, we are looking forward to working with you and making you number one is customer service! Your success is our success!

February 28, 2016

February 2016 – CIS Attends 3rd Annual GM Exchange with Native Nation Events

CIS attended the 3rd Annual Native Nations General Managers Conference as a Forum Partner February 22nd. An excellently organized event hosted by Justin O’Connor President of the NNE Group at the Rancho Bernardo Inn in San Diego. It was as always a positive experience in a wonderful setting.

This year we were all very privileged to have David Cooper an exceptional speaker and admiral human being give us a speech on Leadership and motivation of which he himself is a great example. Mr. Cooper – Command Master Chief US Navy Seals (Ret) held every one captive with his words for 45 minutes such was his meaningful message. He is a part of an organization “Word of Honor Fund” which I sincerely suggest everyone looks into to see if they can make a difference.

It was wonderful to see all the Generals Managers again both present and future clients and we enjoyed both business discussions and social interactions with them all.

We look forward to this conference next year.

 

Jim Eller Introducing David Cooper to the GM Conference Group

Jim Eller Introducing David Cooper to the GM Conference Group

 

 

David Cooper - Command Master Chief - US Navy Seals (ret) Speaking at a luncheon during the #rd Annual GM Exchange.

David Cooper – Command Master Chief – US Navy Seals (ret) Speaking at a luncheon during the 3rd Annual GM Exchange.

 

 

July 21, 2015

July 2015 – SFMS Overwhelming Winner in Trial of System for Gila River Casinos

The Slot Floor Monitor System (SFMS) was the clear best-of-class winner in a recent 90 day side by side trial of three Slot Floor Customer Service systems at the three casinos of the Gila River Gaming Enterprises in Phoenix, AZ.

These locations undertook an intensely detailed review during a three month period to evaluate the Systems from every perspective.  CIS’ SFMS was the obvious choice, by far; the SFMS led in every category:

  • The Company (CIS Technology) as a Vendor
  • Ease of IT setup and preparation prior to onsite training
  • Onsite training around the clock – in the trenches with every team member, supervisor and shift manager
  • Vastly superior Reporting suite
  • Handheld capability with no limitations; fully integrated with the expansive desktop PC capability.
  • Variety of brand and model devices a property could choose to use
  • “Fluid and fluent” intuitive utilization by each level of team member and upper management, both on wireless devices and desktop PCs.
  • Add-on modular departmental feature sets available – a broad spectrum from which to choose
    • Wireless Handheld capable
    • Employee Status and Task Completion
    • Premium Player (for Player Development staff)
    • Patron Services Feature set
    • Facility wide usage – interdepartmental communications, event notification and reporting
  • Trial any module before having to decide to keep the product long term
  • Very strong ROI and very low long term cost of ownership
  • Free upgrades and enhancements
  • More than 90 top tier casinos nationwide creates a very collaborative enhancement environment

The SFMS is already in use by MGM locations such as Beau Rivage and Circus Reno.  We are happy to show why we won the best-of-class, by far, in the Gila River head-to-head competition.

March 30, 2015

March 2015 – CIS Attends Native Nations’ – GM Exchange Conference at Talking Stick Resort in Scottsdale, AZ

CIS recently assisted as a Vendor Partner in sponsoring a two day conference for General Managers and other upper management at Talking Stick Resort in Scottsdale, AZ.

TalkingStickResort-Phoenix-Arizona

The conference was attended by more than 40 management executives from Tribal owned casinos across the U.S.  This was the second annual conference and CIS was very proud to show off the latest features and enhancements of the Slot Floor Monitor System to the conference attendees.  Many of those executives in attendance already enjoy the SFMS at their respective properties and were happy to share information with ones that were looking into how the SFMS could help them.