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The Slot Floor Monitor System (SFMS) is the most complete resource for managing customer service available today. Using it, you will be able to better meet the needs of your customers by knowing how well they are being served at any given moment. With real-time information at your fingertips, you can react to employee and player activity reports that will keep you connected no matter if you are on your casino property – or somewhere on the go.

  • More control of your resources means more profit for your bottom line. Easily measure and analyze slot floor events to better manage response times and service bottlenecks.
  • Powerful customer service tools that fit in the palm of your hand. Gain a competitive edge and increase customer loyalty with a desktop or wireless assistant that provides alerts for customer requests.
  • Optimize your staff with real-time displays of your on-duty personnel. With continual updates of your employee activity, you can know who is available to help, who is en route to help a customer, who is currently helping a customer and who is on-break.
  • Always stay connected. With a variety of informational displays available ata a glance, supervisors, hosts, floor attendants and servers can instantly attend and respond to your players from anywhere on the floor.

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THE SFMS PUTS CUSTOMER SERVICE IN THE PALM OF YOUR HAND.

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SFMS VideoPreview


Watch how the SFMS can help your property become more profitable, productive and service oriented. The results are often immediate and lasting. It’s an investment that pays for itself over and over again…
 

Latestnews

Your Winning Hand is Great Customer Service!

April 28, 2021

It is more important now more than ever to excel at customer service and keep your customers coming back. When your customers come out to play, dine and get some relief from these stressful times you want to be able to respond to their needs with efficiency and care.  You will want to recognize and

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