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The Slot Floor Monitor System (SFMS) is the most complete resource for managing slot operations available today. Using it, you will be able to better meet the needs of your customers by knowing how well they are being served at any given moment. With real-time information at your fingertips, you can react to employee and player activity reports and keep you connected no matter if you are on the casino floor – or somewhere on the go.

  • More control of your resources means more profit for your bottom line. Easily measure and analyze slot floor events to better manage response times and service bottlenecks.
  • Powerful customer service tools that fit in the palm of your hand. Gain a competitive edge and increase customer loyalty with a desktop or wireless assistant that provides alerts for customer requests or for service needs.
  • Optimize your staff with intuitive, detailed reporting of your on-duty personnel. With real-time status updates you can know who is available to help; who is in route to fix a problem; who is currently resolving an issue; and who is on-break.
  • Always stay connected. Even if you are on the move and not physically on your floor, you can still know how your staff is doing and even the location of your top players.

THE SFMS PUTS CUSTOMER SERVICE IN THE PALM OF YOUR HAND.

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SFMS VideoPreview


Watch how the SFMS can help your property become more profitable, productive and service oriented. The results are often immediate and lasting. It’s an investment that pays for itself over and over again…

CIS Technology, Inc.provides

 

Latestnews

Your Winning Hand is Great Customer Service!

April 28, 2021

It is more important now more than ever to excel at customer service and keep your customers coming back. When your customers come out to play, dine and get some relief from these stressful times you want to be able to respond to their needs with efficiency and care.  You will want to recognize and

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