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April 1, 2020

2020 Update

Hello Everyone! CIS Technology recognizes what a challenging year this has become. Rest assured our support line is still available 24 x 7 and we are here to answer your questions and help in any way we can. Hopefully you will be up and running very soon and your patrons’ happy faces will be back as you continue to offer great customer service.

We appreciate you and wish you all to be Safe and Healthy!

April 1, 2020

2019 G2E Success

Thank you to everyone who came by our booth! Seeing and chatting with all our clients from all over the country is the highlight of this conference for us. And to our new clients, Welcome!! We look forward to a very productive year in partnering with you all by continuing to help you provide the best customer service in the industry.

September 1, 2018

Booth 2336 G2E 2018

Come by booth 2336 Ask about our new features, make an appointment for a demo or just come by and say hello!
The CIS Team looks forward to seeing you.



July 8, 2018

G2E 2017 Las Vegas, what’s new and exciting!

In 2017 CIS launched the very successful Technician Information Management System – TIMS.  Our clients love it!

July 8, 2018

NIGA 2018 Las Vegas

NIGA 2018, great to see so many of our wonderful clients

July 8, 2018

5th General Manager Exchange at Torrey Pines 2018 with Native Nations

Another Successful General Mangers Exchange with Justin O’Conner and Jim Eller

October 8, 2016

CIS Team at G2E 2016

We want to thank everyone from more than 75 of our SFMS locations for taking the time to stop by our booth this year at G2E. We exchanged high fives and hugs with so many of the casino teams and it is a great opportunity for us to say thank you to all of you using the SFMS product suite all these years.  We appreciate the loyalty to our company, product suite and the way we do business within the casino industry.


The new backdrop and banners brought many comments and interest in learning about the latest updates to the SFMS and the new Technician Information Management System – TIMS.


Booth visitors were also introduced to our newest CIS team member – Mr. David Foerschler.  David joined our team on September 1st.  He brings a wealth of casino management and operational experience to our team and will be focusing on getting the word out on TIMS.


Our new slot technical repair work order processing system is being watched with great interest.  Many of our SFMS users are already planning for a Trial of TIMS in the next few months.



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March 27, 2016

The Native Nations Gaming Conference in Arizona 2016

It was wonderful to see so many of our clients at NIGA this year in Arizona.  We also want to welcome our new clients, we are looking forward to working with you and making you number one is customer service! Your success is our success!

February 28, 2016

February 2016 – CIS Attends 3rd Annual GM Exchange with Native Nation Events

CIS attended the 3rd Annual Native Nations General Managers Conference as a Forum Partner February 22nd. An excellently organized event hosted by Justin O’Connor President of the NNE Group at the Rancho Bernardo Inn in San Diego. It was as always a positive experience in a wonderful setting.

This year we were all very privileged to have David Cooper an exceptional speaker and admiral human being give us a speech on Leadership and motivation of which he himself is a great example. Mr. Cooper – Command Master Chief US Navy Seals (Ret) held every one captive with his words for 45 minutes such was his meaningful message. He is a part of an organization “Word of Honor Fund” which I sincerely suggest everyone looks into to see if they can make a difference.

It was wonderful to see all the Generals Managers again both present and future clients and we enjoyed both business discussions and social interactions with them all.

We look forward to this conference next year.


Jim Eller Introducing David Cooper to the GM Conference Group

Jim Eller Introducing David Cooper to the GM Conference Group



David Cooper - Command Master Chief - US Navy Seals (ret) Speaking at a luncheon during the #rd Annual GM Exchange.

David Cooper – Command Master Chief – US Navy Seals (ret) Speaking at a luncheon during the 3rd Annual GM Exchange.



July 21, 2015

July 2015 – SFMS Overwhelming Winner in Trial of System for Gila River Casinos

The Slot Floor Monitor System (SFMS) was the clear best-of-class winner in a recent 90 day side by side trial of three Slot Floor Customer Service systems at the three casinos of the Gila River Gaming Enterprises in Phoenix, AZ.

These locations undertook an intensely detailed review during a three month period to evaluate the Systems from every perspective.  CIS’ SFMS was the obvious choice, by far; the SFMS led in every category:

  • The Company (CIS Technology) as a Vendor
  • Ease of IT setup and preparation prior to onsite training
  • Onsite training around the clock – in the trenches with every team member, supervisor and shift manager
  • Vastly superior Reporting suite
  • Handheld capability with no limitations; fully integrated with the expansive desktop PC capability.
  • Variety of brand and model devices a property could choose to use
  • “Fluid and fluent” intuitive utilization by each level of team member and upper management, both on wireless devices and desktop PCs.
  • Add-on modular departmental feature sets available – a broad spectrum from which to choose
    • Wireless Handheld capable
    • Employee Status and Task Completion
    • Premium Player (for Player Development staff)
    • Patron Services Feature set
    • Facility wide usage – interdepartmental communications, event notification and reporting
  • Trial any module before having to decide to keep the product long term
  • Very strong ROI and very low long term cost of ownership
  • Free upgrades and enhancements
  • More than 90 top tier casinos nationwide creates a very collaborative enhancement environment

The SFMS is already in use by MGM locations such as Beau Rivage and Circus Reno.  We are happy to show why we won the best-of-class, by far, in the Gila River head-to-head competition.