Introducing – The Slot Floor Monitor System
Through our work in the casino industry, CIS has gained specific insights into the operational needs on the slot floor. Based on this experience, CIS developed our uniquely-capable Customer Service tool: the Slot Floor Monitor System (SFMS).
SFMS offers an unparalleled combination of real-time visibility into your Customer Service on your slot floor, event volume, and employee activity along with historical management reporting. Our unique approach not only can improve customer service and staff efficiency immediately, but measures and reports those improvements, allowing you to manage your slot floor proactively and extremely effectively.
the sfms advantage
- Enhanced customer service by reducing customer wait times
- Improved Slot Machine “up” time through faster response to events
- Improved Slot Floor staff utilization
- Increased Individual staff efficiency
- Increased visibility into slot floor activity
- Better planning of slot floor staffing based on performance targets
- Improved Food & Beverage Revenues
- Proven Return on Investment
- Simple to Install and Configure
Additional modules for the Slot Floor Monitor System are available for providing real-time information for Employee Status & Task Completion, Premium Players, Patron Services and Wireless Handheld. Click on any of the buttons to the right to get more information.