We have been using the Slot Floor Monitoring System at Treasure Island Resort & Casino since 2010 and are extremely pleased with the results. We had set some very specific goals regarding our ability to respond to guests or problems on the gaming floor. This system has ensured that we are exceeding our guests expectations. In 2013,Read more

The CIS wireless module just works, our floor staff has quickly learned the value of this product and consider it an invaluable tool in the day to day duties of their positions. It allows me to be in constant communication with the slot floor and our customers. Plus, I can connect to our property anywhere I go with aRead more

We are no stranger to CIS. We have used them in other properties that we have opened and this one is no different. The level of professionalism that Jim and his staff bring to the table is outstanding. They all have a strong grasp on how gaming works and more importantly they understand guest service,Read more

I have been in this business for 30 years and have used multiple slot dispatch systems in the past in which none of those could hold a leg to CIS Technology, Slot Dispatch System and which I found is a very reliable system. When I first heard about us receiving this system, I was trulyRead more

Back in 2011, we were going through many major changes at our property and needed a way to improve efficiency and expand on our already outstanding customer service. At that time, the word on CIS “Slot Dispatch” had spread through the industry and we were very interested. Once the SFMS was installed and as weRead more

With 4,100 slot machines, efficiency is a key factor to ensuring we provide quality service for our guests. CIS delivers exactly what we need with their Slot Floor Monitor System. The integrated tools enable us to evaluate whether we are thoroughly utilizing our staff in the most efficient way possible; also, it allows us theRead more

“Great customer service is one of the main reasons my guests will travel past many other casinos to come to the El Cortez. The CIS System allows me to give my staff a tremendous and valuable tool to ensure that our guest’s needs are taken care of immediately. Believe me when I say that ourRead more

“When we had the CIS Dispatch System installed, the slot employees learned the system helped improve their already great response times. It has become a fantastic tool that they look for in their daily work. With all the changes the slot industry has seen over the past few years, this is one I wish IRead more